Return & Refund Policy

At Opal Glow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• A return request must be made within 7 days of receiving the order.
• Items that are damaged due to misuse, mishandling, or not in their original condition will not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used beauty/skincare products (for hygiene reasons).
• Items purchased on sale or during special promotions.
• Customized or personalized products.

3. Refund Process

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days via the original payment method or store credit.
• Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us within 48 hours of receiving your order.

5. How to Initiate a Return

To start a return or refund request, please contact us at:
📧 Email: opalglow3@gmail.com
📍 Subject: "Return Request – [Order Number]"
Provide details about the issue along with photos (if applicable).

6. Order Cancellations

Orders can only be canceled within 24 hours of placement. Once processed, cancellations are not possible.

7. Late or Missing Refunds

If you haven’t received your refund within the given timeframe, please check with your bank or payment provider. If further assistance is needed, contact us at opalglow3@gmail.com.

By purchasing from Opal Glow, you agree to this Refund & Return Policy. We reserve the right to update or modify this policy at any time.